bedrockFrequently Asked Questions

We require identity verification before your first withdrawal from bedrock. You will need to provide a government-issued ID (passport, national identity card, or driving licence), proof of address (utility bill or bank statement dated within the last three months), and a selfie holding your ID for face verification. Some accounts may require additional documents depending on your location or transaction history. We process verification requests within a reasonable timeframe. If your documents are unclear or incomplete, we will request resubmission. For detailed guidance on what documents to prepare, visit our Help Center or contact support.

Yes, bedrock accepts withdrawals to online payment, e-wallet, mobile banking, and local payment bank accounts. You may also deposit and withdraw via e-wallet partners including online payment, e-wallet, mobile banking, local payment, and online payment, as well as e-wallet. When you request a withdrawal, you specify which payment method to use. Funds are sent to the bank account or e-wallet you registered during account setup. We do not charge withdrawal fees. Bank and e-wallet processing times vary; mobile banking and e-wallet transfers may be faster than traditional bank transfers. For current processing windows, see your transaction history on the bedrock platform.

If you forget your bedrock password, click "Forgot password?" on the Member login page. We will send a password reset link to the email address registered with your account. Follow the link and create a new password. The link expires after a set time, so act promptly. If you do not receive the reset email, check your spam folder or contact our support team via the Help Center. We may ask you to verify your identity before issuing a reset link if your account has been inactive or if we detect unusual activity. Never share your password reset link with anyone.

Withdrawal requests from bedrock are reviewed during standard business hours. Once approved, funds are transferred to your registered payment method — local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or online payment. E-wallet and e-wallet transfers typically arrive within hours; bank transfers may take longer depending on your bank's processing schedule. Some requests may require additional verification, which can extend review time. You can track the status of your withdrawal in your bedrock account history. If a withdrawal does not arrive within the expected window, contact our support team for assistance.

RTP stands for Return to Player and is a percentage that tells you how much of all money wagered on a slot game returns to players over time. For example, an means that on average, non-specific info of all bets played return as winnings across all users, while non-specific info is retained by the operator. RTP is calculated over a very large number of spins and does not apply to individual sessions. Each spin result is determined by a random number generator. On bedrock, slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways each have their own RTP. You can find RTP information in the game details before you play.

Free bets and free spins are bonus credits that bedrock may offer to new or existing users. Free bets let you place activity on sportsbook markets such as Liga 1 or Piala AFF without spending your own funds; free spins allow you to spin slot reels without using your balance. These offers have specific terms — they may expire if unused, may only apply to certain markets or games, and may require you to meet wagering conditions before you can withdraw winnings. Free bets and free spins appear in your bedrock account under a dedicated section or promotions area. Read the terms carefully before using them. Not all users are eligible for every offer.

You can adjust account preferences on bedrock by signing in and visiting your account settings. There you may update your email, password, payment methods, and notification choices. If you wish to temporarily pause your account, contact our support team via the Help Center and we will assist you. Pausing an account freezes activity but does not close it permanently. Your balance remains accessible when you reactivate. Some users may need to restrict their access due to personal circumstances or jurisdiction changes. We work with you to find a solution that suits your situation. For more information on account controls, read our Terms of Use or speak with support.

bedrock support is available during business hours via our Help Center. You can submit requests at any time, and we respond as soon as possible during operating hours. Live chat availability may vary depending on demand and your timezone. For urgent account or payment issues, submit your request through the Help Center with as much detail as possible — your username, email, the nature of your problem, and any relevant transaction IDs. We prioritise requests related to account access, withdrawal delays, and KYC verification. For general questions, this FAQ or our Terms of Use may have the answer you need without waiting for support.